Professional Communication: Best Practices in Multifamily Housing

Effective communication is at the heart of success in the multi‑family housing industry. Whether interacting with residents, prospects, colleagues, or vendors, the way we communicate directly impacts resident satisfaction, team culture, and property performance.

This virtual session is designed to strengthen professional communication skills specific to the multi‑family housing environment. Participants will explore how to communicate clearly, respectfully, and confidently across a variety of real‑world situations—from handling challenging conversations and responding to resident concerns to collaborating with team members and representing their community with professionalism.

Participants Will Learn How To:

• Communicate professionally and consistently with residents, prospects, and internal teams
• Manage difficult or emotionally charged conversations with confidence and empathy
• Use verbal, written, and non‑verbal communication to create clarity and reduce misunderstandings
• Represent their property and organization with professionalism in person, over the phone, and in writing
• Strengthen workplace relationships through active listening and thoughtful responses

This session is ideal for on‑site teams, managers, and corporate staff seeking to enhance communication skills that support resident satisfaction, team effectiveness, and long‑term success in multi‑family housing.

Instructor: Cartez Lewis

Cartez Lewis is a business and people leader with over a decade of experience across property management, real estate, and national retail brands. He currently serves as a Business Manager with Walton Communities, overseeing daily operations for a 431-home apartment community with a strong focus on team performance, resident relations, and clear, effective communication.

 Throughout his career, Cartez has led multi-unit teams across multiple states, managing performance through coaching, accountability, and consistent leadership communication. As a CAM, he is passionate about navigating difficult conversations, building trust, and helping leaders communicate with clarity and confidence.