Designations and Certifications

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Leasing Certification   On-Site Management Certifications  Maintenance Certifications

 Multi-Site Management Certification  Vendor/Supplier Certification


Leasing Certification

Atlanta Multifamily Professional -Leasing Certification

2018 Information

The AMP education program is a comprehensive program designed specifically for Leasing Professionals working in the industry for six months or less, as well as individuals wanting a career in the multifamily industry. This three-day course includes two and a half days in the classroom, one half day onsite, plus online training as homework.

Day One: 

During this session, attendees will receive an introduction to the overall AMP Leasing Program. Basics leasing skillset, and a day in the life of a Leasing Associate. The leasing process from initial inquiry through the prospect interview. 

Day Two:

Students will learn about the physical aspect of the tour. Discuss proper tour etiquette, overcoming objections, closing and follow up strategies.  At the end of the classroom portion of session two, attendees will go on a "Field Trip" to a nearby apartment community to actively participate in mock leasing demonstrations.

Day Three:

For this final session. students will be given a written assessment to determine how much information they have retained as well as pin pint key areas to review. While assessments are being scored, industry professionals will present brief overviews of various topics such as Fair Housing, emergency procedures, service requests, rental policies and lease agreements.

The goal of this program is to give students real-world simulations to prepare them for daily interactions with prospects and residents.

 

I registered several team members for the AMP course immediately after reading the course curriculum. After completing the 3-day course taught by Lia Smith our associates were motivated, educated, and ready to lease! They expressed a great sense of accomplishment and raved about the entire course experience which they felt provided a strong foundation to start their property management careers. Lia was a phenomenal teacher and was able to engage both our brand new Marketing Representatives as well as those with industry experience. They felt they were able to integrate the course materials into their own day to day operations as well as specific closing and customer service techniques. I would recommend this course for any associate that is new to the property management industry. Every new Marketing Representative attends this course and I wouldn’t have it any other way!

~ Lise Rozier; Training Director, Matrix Residential


Onsite Management Certifications

Certified Apartment Manager (CAM)

2019 Information

The onsite community manager is a vital link between apartment residents, the community owners, and investors. The CAM (Certified Apartment Manager) Credential Program curriculum is designed to enhance the skills of the on-site property management professional and provides the highest standard of training, which can result in improved resident retention, increased employee productivity, and a better managed and more profitable asset.

In this course, you will gain knowledge and have a better understanding of the challenges you face day-to-day. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level. This course is ideal for community managers, assistant managers. 

  • Occupancy rates
  • Closing ratios
  • Resident satisfaction and retention
  • Apartment turnover management
  • Service request fulfillment
  • Energy efficiencies
  • Preventive maintenance management
  • Development of team members
  • Employee retention
  • Contractor and vendor management
  • Revenue management
  • Income and expense control and management of cash flow
  • Budgeting and monitoring financial performance to achieve owner’s investment goals
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals

CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of onsite property management experience (can be obtained during the candidacy period for CAM)
  • Successful completion of CAM coursework, eight modules (40 hours)
  • Receiving a passing grade on Part I and Part II of the CAM online comprehensive exam

The CAM credential requires annual renewal based on the anniversary date of completion. Submission of both annual dues of $100 and documentation of six hours of continuing education credit should be sent to the National Apartment Association.  Click to renew your NAAEI Credential!

The CAM exam is two parts with a total time of four hours.
Part One: 115 questions timed for two hours.
Part Two: 75 questions timed for two hours.

Ready to Take CAM?  Take the CAM Readiness Assessment by clicking on the link below!

CAM READINESS ASSESSMENT

Multi-Site Management Certification

Certified Apartment Portfolio Supervisors

2019 Information

Earn your Certified Apartment Portfolio Supervisor designation to enhance your leadership skills, better interpret property results and track progress toward property or portfolio objectives. Whether you are a new or experienced portfolio supervisor, enhance your knowledge and on-the-job performance. 

You'll Learn About:
  • Legal Responsibilities and Risk Management
  • Financial Management
  • Property Performance Management
  • Property Evaluation and Due Diligence
  • Effective Leadership

HCCP - Low Income Housing Credit Training & Certification

2019 Information

Housing Credit Certification is a professional certification program that sets professional competency standards for housing credit professionals involved in developing, investing in, allocation and managing housing credit properties. 

Day One:
  • Property LIHTC Compliance
  • Introduction & Key Players in a LIHTC deal
  • How Credits Are Figured
  • Details You Must Know About Your Development
  • Timelines-Development & Rent-Up Through LURA period
  • Calculating Rent & Income Limits
  • Other Program Rules-Including Next Available & Vacant Unit Rules & Fair Housing
  • Combining LIHTC with Other Programs
  • How to Enjoy State Agency Inspections & Correcting Non-compliance
Day Two:
  • Certification Steps, Interviews & Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income & Assets
  • Completing the Certification Form
  • Re-certification
  • State Specific Issues
Course Material Review & Exam 

Certificate of Attendance reflecting 14 hours of continuing education good towards any of the nationally recognized LIHTC Designations (HHCP, NCP, CP3 etc.)


Vendor/Supplier Certification

Certified Apartment Supplier (CAS)

2019 Information

Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry.

Earning the CAS Credential allows you to network with your peers from other companies, community managers, and assistant managers. This course is an opportunity for suppliers to learn, gain knowledge and insight about the everyday challenges faced by their clients/customers in the multifamily industry. 

Here What you will learn:

  • Industry Essentials (optional)
  • Financial Management
  • Legal Responsibilities
  • Risk Management
  • The Resident Experience
  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventive maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and underperformance
  • Monitoring property performance to achieve an owner’s investment goals
  • Maximizing net operating income

CAS candidates must complete the following requirements to earn the CAS Credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Candidates must work in the apartment industry in a supplier partner role
  • Successful completion of the prerequisite the Supplier Success Course
  • Successful completion of four modules (18 hours)
  • A passing grade on the CAS online exam

The CAS credential requires annual renewal. Submission of both annual dues of $100 and documentation of three hours of continuing education credit should be submitted to complete the annual CAS renewal. Submission of continuing education is required for the first renewal and all subsequent renewals. Find online submission and renewal information.


Maintenance Certifications 

Certificate for Apartment Maintenance Technicians

2018 Information
This program is designed both as an introduction for new maintenance professionals and as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program. Maintenance expenses are the single largest controllable element in any operating budget. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

Certificate for Apartment Maintenance Technicians (CAMT) includes:
The non-technical Soft Skills course consists of online learning, including practice scenarios. Five technical courses consist of hands-on classroom training followed by online practice scenarios.

Technical Modules:
  • Electrical Maintenance and Repair
  • Plumbing Maintenance and Repair
  • Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair
  • Appliance Maintenance and Repair
  • Interior and Exterior Maintenance and Repair
Non-Technical Online Course Modules:
  • Welcome to the Industry
  • Customer Service
  • Teamwork
  • Time & Project Management
  • Money Matters
  • Documentation & Paperwork
  • Maintenance & Emergencies
  • Safety First
  • Compliance
  • Enhanced with FranklinCovey Insights on Demand video-based online courses

Programs may be taken as standalone seminars or in full to earn the industry credential.

Certificate candidates must complete the following requirements to earn the CAMT credential. Candidates must complete coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of apartment or rental housing maintenance experience (this requirement may be met after completion of coursework and exam. During that period a candidate holds a Provisional CAMT).
  • Successful completion of CAMT coursework, six courses plus online content (80 hours)
  • Passing CAMT exam


EPA Section 608 Certification

2018 Information

This course is intended to satisfy EPA requirements for an approved level of instruction in the area of environmental protection.  All maintenance personnel handling refrigerant must be certified through an EPA approved program. There are four categories of technician certifications

Type I

A person who maintains, service or repairs small appliances must be certified as Type I technician.

Type II

A person, who maintain, service, repair or dispose of high or very high-pressure appliances, except small appliances and motor vehicle air condition systems, must be certified as Type II technician.

Type III

A person, who maintain, service, repair or dispose of low-pressure appliances must be certified as Type III technician.

Universal

Persons, who maintain, service or repair both low & high-pressure equipment, as well as small appliances, must be certified as Universal Technician.

R410a Certification

2018 Information

The use of R-410A requires knowledge in how to use new recovery equipment and techniques in using this type of freon. R-410A operates at 40 to 70 percent higher pressures; safety is most certainly a factor for any service person handling the equipment. This course included a full day of training with an exam at the end of the day. Must be at least have a Type II Certified Technician. (see EPA Section 608 Certification)

Certified Pool Operator

2018 INFORMATION

These two-day courses offer instruction in swimming pool/spa maintenance and safety. Each course runs from 8:30 am - 5:00 pm. Participants will need to bring a hand-held battery operated calculator, pencil and paper to both classes. The exam will be given the 2nd day of the two-day course.

All those seeking CPO re-certifications must attend a two-day course. 

NSPF-Approved Instruction Includes:

  • Pool and spa chemistry
  • Cost Saving Tips
  • Testing and Treatment
  • Water Balance
  • Filtration
  • Liability and Risk Management
  • Record keeping 
  • Pool and Spa Maintenance 
  • Pool Management
  • Chemical Troubleshooting
  • Disease and Accident Prevention