Designations and Certifications




NAAEI Scholarship Program (Click Here for more information) Accepting Applications June 3-July 23, 2023

The onsite community manager is a vital link between apartment residents, community owners, and investors. The CAM(Certified Apartment Manager) Credential Program curriculum is designed to enhance the skills of the on-site property management professional and provides the highest standard of training, which can result in improved resident retention, increased employee productivity, and a better-managed and more profitable asset.  

In this course, you will gain knowledge and have a better understanding of the challenges you face day-to-day. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establish valuable contacts for the future, and increase your own experience level. This course is ideal for community managers and assistant managers. 

  • Occupancy rates
  • Closing ratios
  • Resident satisfaction and retention
  • Apartment turnover management
  • Service request fulfillment
  • Energy efficiencies
  • Preventive maintenance management
  • Development of team members
  • Employee retention
  • Contractor and vendor management
  • Revenue management
  • Income and expense control and management of cash flow
  • Budgeting and monitoring financial performance to achieve the  investment goals
  • Employment regulations and record-keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals

CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of onsite property management experience (can be obtained during the candidacy period for CAM)
  • Successful completion of CAM coursework, eight modules (40 hours)
  • Receiving a passing grade on the CAM online comprehensive exam
  • NAAEI Scholarship Program (Click Here for more information)

The CAM credential requires annual renewal based on the anniversary date of completion. Submission of both annual dues of $100 and documentation of *6 hours of continuing education credit should be sent to the National Apartment Association.


Click to renew your NAAEI Credential!

* NAAEI will require 8 CECs starting January 2022

The CAM exam is two parts with a total time of four hours. Practice Exams are available under NAA Candidate Resources, as well as monthly exam prep webinars.

Ready to Take CAM?  Take the CAM Readiness Assessment by clicking on the link below!



2024 Information

Earn your Certified Apartment Portfolio Supervisor designation to enhance your leadership skills, better interpret property results, and track progress toward property or portfolio objectives. Whether you are a new or experienced portfolio supervisor, enhance your knowledge and on-the-job performance. 

You'll Learn About:
  • Legal Responsibilities and Risk Management
  • Financial Management
  • Property Performance Management
  • Property Evaluation and Due Diligence
  • Effective Leadership
  • Contemporary Management in Multifamily Housing

To obtain the CAPS credential, candidates must complete the following:

  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Meet all examination standards within six (6) months of declaring candidacy

The CAPS credential requires annual renewal based on the anniversary date of completion. Submission of both annual dues of $100 and documentation of *6 hours of continuing education credit should be sent to the National Apartment Association.


NAAEI Scholarship Program (Click Here for more information)

Click to renew your NAAEI Credential!

* NAAEI will require 8 CECs starting January 2022


Education Classes

Housing Credit Certification is a professional certification program that sets professional competency standards for housing credit professionals involved in developing, investing in, allocating, and managing housing credit properties. 

Day One:

  • Property LIHTC Compliance
  • Introduction & Key Players in a LIHTC deal
  • How Credits Are Figured
  • Details You Must Know About Your Development
  • Timelines-Development & Rent-Up Through LURA period
  • Calculating Rent & Income Limits
  • Other Program Rules-Including Next Available & Vacant Unit Rules & Fair Housing
  • Combining LIHTC with Other Programs
  • How to Enjoy State Agency Inspections & Correcting Non-compliance

Day Two:

  • Certification Steps, Interviews & Applications
  • Determining Household Size
  • Establishing Student Status
  • Verification Procedures
  • Anticipating Income & Assets
  • Completing the Certification Form
  • Re-certification
  • State-Specific Issues

Course Material Review & Exam 

Certificate of Attendance reflecting 14 hours of continuing education good towards any of the nationally recognized LIHTC Designations (HHCP, NCP, CP3 etc.)


Education Classes

Suppliers are important liaisons in the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry.

Earning the CAS Credential allows you to network with your peers from other companies, community managers, and assistant managers. This course is an opportunity for suppliers to learn, and gain knowledge, and insight about the everyday challenges faced by their clients/customers in the multifamily industry. 

Here is What you will learn:

  • Industry Essentials (optional)
  • Financial Management
  • Legal Responsibilities
  • Risk Management
  • The Resident Experience
  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventive maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and underperformance
  • Monitoring property performance to achieve an owner’s investment goals
  • Maximizing net operating income

CAS candidates must complete the following requirements to earn the CAS Credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.

  • Candidates must work in the apartment industry in a supplier partner role
  • Successful completion of the prerequisite of the Supplier Success Course
  • Successful completion of four modules (18 hours)
  • A passing grade on the CAS online exam

The CAS credential requires annual renewal. Submission of both annual dues of $100 and documentation of  *3 hours of continuing education credit should be submitted to complete the annual CAS renewal. Submission of continuing education is required for the first renewal and all subsequent renewals. Find online submission and renewal information.


Click to renew your NAAEI Credential!

*NAAEI will require 5 starting January 2022



The AMP education program is a comprehensive program designed specifically for Leasing Professionals working in the industry for six months or less, as well as individuals wanting a career in the multifamily industry. This three-day workshop includes two and a half days in the classroom, one half-day onsite, plus online training as homework.


I registered several team members for the AMP course immediately after reading the course curriculum. After completing the 3-day course taught by Lia Smith our associates were motivated, educated, and ready to lease! They expressed a great sense of accomplishment and raved about the entire course experience which they felt provided a strong foundation to start their property management careers. Lia was a phenomenal teacher and was able to engage both our brand new Marketing Representatives as well as those with industry experience. They felt they were able to integrate the course materials into their own day to day operations as well as specific closing and customer service techniques. I would recommend this course for any associate that is new to the property management industry. Every new Marketing Representative attends this course and I wouldn’t have it any other way!

~ Lise Rozier; Training Director, Matrix Residential


This program is designed both as an introduction for new maintenance professionals and as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program. Maintenance expenses are the single largest controllable element in any operating budget. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

CAMT Includes:

The non-technical Soft Skills course consists of online learning, including practice scenarios. Five technical courses consist of hands-on classroom training followed by online practice scenarios.

Technical Modules:

  • Electrical Maintenance and Repair
  • Plumbing Maintenance and Repair
  • Heating, Ventilation, and Air Conditioning (HVAC) Maintenance and Repair
  • Appliance Maintenance and Repair
  • Interior and Exterior Maintenance and Repair

Non-Technical Online Course Modules:

  • Welcome to the Industry
  • Customer Service
  • Teamwork
  • Time & Project Management
  • Money Matters
  • Documentation & Paperwork
  • Maintenance & Emergencies
  • Safety First
  • Compliance
  • Enhanced with FranklinCovey Insights on Demand video-based online courses

Programs may be taken as standalone seminars or in full to earn the industry credential.

Certificate candidates must complete the following requirements to earn the CAMT credential. Candidates must complete coursework and exam within 12 months of declaring candidacy.

  • Minimum of 12 months of or rental housing maintenance experience (this requirement may be met after completion of coursework and exam. During that period a candidate holds a Provisional CAMT).
  • Successful completion of CAMT coursework, six courses plus online content (80 hours)
  • Passing CAMT exam



This course is intended to satisfy EPA requirements for an approved level of instruction in the area of environmental protection.  All maintenance personnel handling refrigerants must be certified through an EPA-approved . There are four categories of technician certifications


Montreal Protocol, Clean Air Act, refrigerant characteristics, and safety. "Core" is required to obtain one of the four-level of certifications.

Type I 

A person who maintains, services, or repairs small appliances must be certified as Type I technician.

Type II

A person, who maintain, service, repair, or dispose of high or very high-pressure appliances, except small appliances and motor vehicle air condition systems, must be certified as Type II technician.

Type III

A person, who maintain, service, repair, or dispose of low-pressure appliances must be certified as Type III technician.


Persons, who maintain, service, or repair both low & high-pressure equipment, as well as small appliances, must be certified as Universal Technicians.



These two-day courses offer instruction in swimming pool/spa maintenance and safety. Each course runs from 8:30 am - 5:00 pm. Participants will need to bring a hand-held battery-operated calculator, pencil, and paper to both classes. The exam will be given on the 2nd day of the two-day course.

All those seeking CPO re-certifications must attend a two-day course. 

PHTA-Approved Instruction Includes:

  • Pool and spa chemistry
  • Cost Saving Tips
  • Testing and Treatment
  • Water Balance
  • Filtration
  • Liability and Risk Management
  • Record keeping 
  • Pool and Spa Maintenance 
  • Pool Management
  • Chemical Troubleshooting
  • Disease and Accident Prevention