Certified Apartment Portfolio Supervisor | CAPS

_{Fast-track your career advancement by earning your CAPS credential}

The Certified Apartment Portfolio Supervisor (CAPS) credential course was developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level. Industry experience requirement is either CAM, ARM, RAM with 2 years of apartment management experience OR a Property Supervisor with 2 years of multi-site experience.

Improve your:

• Employee recruitment, development, and retention
• Communications, ethics, and emotional intelligence
• Annual operating budgets and owner performance objectives
• Property and portfolio results
• Managing risk through inspections, follow-up procedures, and incident responses
• And much more!

CAPS  Modules

• Client Services & Stakeholder Relations
• Improving Asset Performance
• Talent Development
• Leadership
• Investment Management

Alexandra (Alex) is the Chief Operating Officer at HGPS and in that capacity, she manages and oversees all corporate and property operations for a diverse portfolio of 100+ assets in a ten-state area. Active in professional organizations, Alex served as Chairman of the Board of the National Apartment Association (NAA) in 2013 and President of the NAA Education Institute in 2008 and 2009. She is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada. Alex has also served as an adjunct professor in the Residential Property Management program at both Virginia Tech and Ball State University. In 2013, Alex established the Alexandra Jackiw Diversity & Inclusion Scholarship to increase diversity and inclusion within the multifamily property management industry. Alex received the NAAEI Apartment Career and Education (ACE) Award in 2011 in recognition of her commitment to training industry professionals. In 2012 Real Estate Forum Magazine named Alex a “Woman of Influence in Real Estate” and in 2013 the Institute of Real Estate Management named her as one of the “Women Changing the Face of Property Management.” She was honored in 2015 as a “Woman of Influence” by the Indianapolis Business Journal and she was inducted into National Apartment Association Hall of Fame in 2018. Alex is a graduate of the University of Rochester and received her M. Ed. from Ohio University.

What students are saying!

After being in the industry for 16 years on the maintenance side, I realized I had a gap in my knowledge when transitioning to corporate roles. While I’d consistently sought additional training, I lacked experience in administrative and financial aspects. The CAPS course proved to be an ideal solution, providing me with a deeper understanding of the financial aspects of a portfolio, including concepts like Net Operating Income (NOI) and asset valuation. This newfound knowledge enabled me to confidently engage in discussions and decision-making processes that I previously found challenging.