Handling Conflict: Real Case Studies from Property Management

Conflict is inevitable in property management, between tenants, vendors, residents, and even team members. This interactive session explores real-world case studies from the field to uncover the roots of conflict, emotional triggers, and communication breakdowns. Participants will walk through live scenarios, practice de-escalation techniques, and learn how to turn tension into trust.

Participants will:

• Analyze real case studies to identify conflict patterns and bias triggers
• Learn proven strategies for navigating difficult conversations under pressure.
• Practice frameworks for repairing trust and maintaining professional boundaries.
• Leave with a conflict response guide they can immediately apply onsite.

Your Instructor: 

Dr. Victoria Verlezza blends sharp intellect with grounded compassion. A thought leader in people and culture, she builds workplaces that work for humans through inclusive leadership, neuro-diversity, and equity-driven design. Strategic, creative, and full of heart, she makes big ideas tangible—and makes you want to be part of the change.