From Service Provider to Strategic Partner: A New Approach to Client Success

Get ready for the Trade Show!

Today’s operators don’t just need suppliers; they need collaborators who understand their business and anticipate their needs. This session teaches supplier partners how to align their services with client goals, think strategically about partnership, and contribute to measurable success. Attendees will leave with practical frameworks for communicating impact, solving problems before they escalate, and becoming the kind of partner operators count on for innovation and results.

Speaker Ishea Shepherd

Ishea Shepherd, AVP at Delancey Group Inc., is a licensed real estate salesperson in Pennsylvania and a Certified Mental Health First Aid Instructor. She also possesses a NAAEI CAM credential and recently graduated from the NAA Diversity Leadership Program. Ishea is dedicated to developing spaces for authenticity and inclusivity in the rental housing industry. She is a member of NAAEI Faculty, facilitates CAM and CAMT courses, while serving on the NAA Diversity, Equity & Inclusion Committee and Vice Chairing the Residential Property Management Careers Subcommittee. Ishea holds a B.A. in Communication and Media Studies from Temple University.