It Starts with Service: Customer Excellence


Wednesday, October 21, 2026
12:00 PM - 1:00 PM (EDT)
Join Us Virtually
This program will transform the way you approach interactions by providing practical tools to deliver exceptional service in every conversation. Participants will learn how to listen with purpose, communicate with empathy, and confidently navigate challenging situations to build trust and strengthen resident relationships. Whether you're part of an onsite team or a vendor partner, you'll discover how your daily interactions directly impact the resident experience and gain the skills to turn routine moments and difficult conversations into opportunities to create lasting positive impressions. Join us to elevate your service, strengthen your influence, and make a meaningful difference in the communities you serve.

Your instructor: Nickole Fennelly, National Account Executive at Fetch

Nickole began her multifamily career in 2016 as a Leasing Agent and worked her way through the industry, ultimately becoming a District Manager overseeing as many as nine communities at one time. In 2026, she made the transition to the vendor side, bringing years of hands-on experience, leadership, and industry knowledge. She loves having the opportunity to share what she's learned, connect with others, and help make a positive impact!

Pricing & Info

Member Price | $50 per person

Non-Member Price | $75  per person

CECs |  1 credit towards NAAEI credentials (CAPS, CAM, CALP) 

*CEC credit is only available for live attendance at the virtual session. CEC credit cannot be earned by later watching the recording.

Want to send a group? Register 3 or more attendees and get 20% off each seat!


*Dates are subject to change 

Payment required with registration.


Can't make it that day?

Paid registrants who can't attend get exclusive access to the recorded version.


Your registration for this AAA event constitutes acceptance of the organization’s appropriate conduct guidelines, cancellation, and use of image policies.

Consent for Use of Image 
Registration and attendance at, or participation in, AAA events and other activities constitutes an agreement by the registrant to AAA’s use and distribution (now and in the future) of the registrant or attendee’s image in photographs, videos, and electronic reproductions of such events and activities.


For More Information Contact

Georgia Wilson, Education Coordinator

CALL: (770) 670-4871 

EMAIL: gwilson@atl-apt.org

For More Information:

Georgia Wilson

Georgia Wilson

Education Coordinator, Atlanta Apartment Association

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(770)670-4871