Education FAQs
General
Will you please register my people and send me an invoice?
While invoicing is not part of our standard registration process, it is available to members in certain situations. To request an invoice, please provide the purchaser's name, email address, and property name, along with each attendee's name, email address, and phone number.
Payment must be received prior to the start of class. Credential classes require payment no later than two weeks before the class begins. All other classes must be paid by the day before the class start date.
I can’t get into my account on the AAA site. Can you help?
First, try resetting your password by clicking the "Reset Password" link on the login page. If you do not receive a password reset email, please contact Membership at membership@atl-apt.org for assistance.
What time should I tell my technicians/managers to be in class?
Most courses begin at 9:00 AM. Check the course listing at Education - Atlanta Apartment Association to confirm the start time. Attendees should arrive 10–15 minutes early to allow time for check-in, materials, and getting settled.
The business park has two sides — buildings 100–300 are located across the street from buildings 400–700. If you find yourself in the 400–700 range, please cross the street to reach our side of the park.
Traffic and parking can cause delays in the area, so early arrival is strongly recommended.
Do you have any CPO/EPA/CAM/CAPS/etc. classes coming up?
Please consult our website: Education - Atlanta Apartment Association All of our scheduled classes can be found here, and it is updated regularly.
Do you have payment plans?
All classes must be paid in full prior to the start of class in order to attend. Payment must be made by credit or debit card.
Payment plans may be available in limited situations, depending on timing and class availability. Please contact Georgia Wilson at gwilson@atl-apt.org for assistance.
For cancellations and refund eligibility, please refer to the Cancellation Policy.
How much is the class?
Please consult our website: Education - Atlanta Apartment Association All of our scheduled classes and registration prices can be found here, and it is updated regularly.
Continuing Education Credits (CECs)
How do I get CEC's for National Apartment Association Education Institute (NAAEI) credentials?
CEC credits are earned by attending eligible accredited courses and are awarded based on class attendance. For complete information on CEC requirements and tracking, please refer to the National Apartment Association. Click here for NAAEI CEC details.
Does AAA provide CEC's for National Apartment Association Education Institute (NAAEI) credentials?
Yes, the Atlanta Apartment Association offers opportunities to earn NAAEI CEC credits. Each eligible class lists the number of CECs awarded on the event details. Please consult our website: Education - Atlanta Apartment Association All of our scheduled classes can be found here, and it is updated regularly.
How many CEC's do I need to renew my National Apartment Association Education Institute (NAAEI) credentials?
CEC requirements vary by credential. Please refer to the CAM and CAPS credential renewal guidelines for detailed requirements. CAMT does not require renewal; therefore, no CECs are needed. For detailed information, click here.
How do I get proof of my National Apartment Association Education Institute (NAAEI) CEC's?
After completing classes with the Atlanta Apartment Association, log in to your AAA account and go to My Compass.
On the left-hand side, select Continuing Education. From there, you can generate a report by selecting your date range to view attendance and earned CEC credits.
After each class with AAA or the NAA, download your certificate or CEC report and upload it to PACE right away to avoid delays when renewing your credential.
For NAA online courses, complete the course to receive your certificate of completion and upload it to the PACE portal after each course.
Can I use CEC's that I got from my own company training for my National Apartment Association Education Institute (NAAEI) credential?
CEC credits are earned through approved courses offered by the National Apartment Association, the Atlanta Apartment Association, or the NAA LMS system (Go With Visto).
To determine whether a course is in-network, out-of-network, or not eligible for CEC credit, please refer to the CEC flyer found here. For additional clarification, contact education@naahq.org.
Credential/Certificate Programs
National Apartment Association Education Institute (NAAEI): CAM/CAPS/CAMT
Can I do my NAAEI credential online?
Some credential courses may be completed online. Click here to view available online courses.
How do I schedule my NAAEI CAM/CAPS/CAMT exam?
To schedule your exam, visit the National Apartment Association website for instructions and tutorials. Click here for exam scheduling information.
I tried to schedule my NAAEI exam, but my status says “pending”. Can you help me?
If your exam status shows “pending” or you need assistance with exam scheduling, technical issues within the Meazure Learning platform, or exam scores, please contact Meazure Learning Customer Support at candidatesupport@meazurelearning.com or 919-572-6880.
I haven't renewed my NAAEI CAM/CAPS/CAMT in a few years, what do I do? Is it too late?
Information on reinstating your NAAEI CAM/CAPS/CAMT credential after a lapse in renewal can be found on the NAAEI | National Apartment Association website. Click here for details.
Do you have any scholarships?
Information on education scholarships is available through the Atlanta Apartment Association here. Additional scholarship information from the National Apartment Association can be found here.
Other Certifications – CPO, EPA
I never received my EPA/CPO certificate. Can you send it to me?
Certified Pool Operator (CPO)
You will receive an email from Home - Pool & Hot Tub Alliance, the organization that administers the certification. It can take up to two weeks to process. Be warned: the email often ends up in your spam folder, because there is a link to download your certificate in the text! From that link, you can print your full certificate and/or a wallet sized one. If you have not received the email in two weeks, you should contact PHTA at 719-540-9119. The AAA does not issue your certificate!
EPA
Your certificate will be mailed to you from The Esco Group, the organization that administers the certification. It can take up to two weeks to process. If you have not received the certificate in two weeks, you should contact 800-726-9696 or go to ESCO’s Home, scroll down to Results/Replacement Cards and Login. The AAA does not issue your certificate!